Frequently Asked Questions.

FAQs

About Forsythe Jewelers

  • Forsythe Jewelers has been serving the Pittsford and Rochester community since 1927, offering nearly a century of fine jewelry expertise and a tradition of excellence. 

  • We’re a family-owned, AGS-accredited jeweler focused on personalized service, expert craftsmanship, and high-quality jewelry. We specialize in custom designs, offer in-house repairs, and have two certified gemologists and one graduate gemologist on staff to ensure the highest level of care and professionalism.

  • We are located at 66 Monroe Ave, Pittsford, NY 14534, right along the historic Erie Canal in the same building as Talbots. Visit us today!

  • We are open Monday through Saturday from 10 am to 5 pm, with additional appointment options available for personalized shopping or consultations. We also have extended holiday hours on Sunday from 12 pm to 5 pm between Thanksgiving and Christmas! Stop by and see us!

Products & Services

  • Yes! We specialize in creating one-of-a-kind custom jewelry pieces, including engagement rings, heirloom redesigns, and special occasion gifts. Our team will work with you from concept to completion. View our Custom Design Process.

  • Yes, we have an on-premise jeweler who handles most repairs in-house, including ring sizing, prong re-tipping, stone setting, and chain soldering. Additionally, we are fully equipped with an AGS Gem Lab, laser welder, and more. View our Repair Process or schedule an appointment today.

  • Absolutely. We offer a curated selection of engagement rings, wedding bands, and anniversary bands, including the latest designs and styles, along with fully customizable options. View our Bridal and Anniversary Rings.

  • Yes, our AGS-certified gemologists provide detailed appraisals for insurance, estate planning, and resale purposes. Visit our Appraisal page for more information or see us in store by scheduling an appointment.

  • Yes, we purchase gold, diamonds, and select estate jewelry for cash or store credit. We also offer consignment services for qualifying pieces. Visit us in store by scheduling an appointment!

  • Yes, we provide professional pearl and bead restringing services to restore and protect your treasured pieces. View our Repair Process.

Customer Experience

  • Yes, we are happy to offer private appointments for a personalized shopping experience. Whether you’re selecting an engagement ring or updating an heirloom, we’re here to help. Schedule an appointment today!

  • Yes, we offer a quick complimentary jewelry cleaning and inspection to make sure you are not in danger of losing any gemstones. Additional cleaning, such as buffing, polishing, and re-rhodium plating is also available, if needed. Schedule an appointment with us to make sure your pieces are in top-notch condition.

  • Absolutely. We specialize in heirloom restyling and can work with you to update or repurpose sentimental pieces while preserving their history. View our Restoration Process or schedule an appointment today.

  • Yes, we work closely with insurance companies to help clients replace lost or damaged jewelry with pieces of similar value and quality.

Policies & General Information

  • We offer a 30-day return window with a 20% restocking fee. Special orders, lab-grown diamonds, and custom pieces are subject to different terms. Please contact us for specifics.

  • Many of our pieces come with manufacturer warranties, and we stand behind the quality of our work. We also recommend regular maintenance to keep your jewelry in excellent condition.

  • We recommend having your jewelry professionally inspected every six months to ensure stones are secure and prongs are intact. Schedule an appointment to inspect your jewelry today.

Community & Brand Values

  • Yes, we are proud to work with suppliers who share our commitment to responsible sourcing and sustainability.

  • We are passionate about supporting the Pittsford and greater Rochester community through charitable donations, event sponsorships, and active involvement with local organizations. Follow us at @forsythe.jewelers to see what we’re up to!

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